If you have a lock, ban, or suspension on your EA Account on a specific game, or on your device, we’ll let you know via email. We’ll ban players who break our User Agreement. Think your account was hacked? Follow our steps to re-secure your account.
Go to My Ban History for more info on your active locks, bans, and suspensions. Please review the rules, then contact us if you still believe you haven’t broken them. Disagreeing with a suspension or ban when you break the rules is not fair play. We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges.
The Rules of Conduct in our User Agreement expect that players don’t: Think your account was disabled by mistake? Follow our steps to appeal your lock, ban, or suspension.ĮA’s Positive Play Charter is at the heart of our rules.
